01Using Imdady
Imdady provides cloud-based software for managing restaurants and retail sales, including tables, kitchen, inventory, ordering, reporting and ZATCA-compliant invoicing. You must be authorised to act for the business that signs up, and you must provide accurate registration details.
02Free trial
We offer a 15-day free trial with no credit card required. At the end of the trial you can choose a paid plan or stop using the service. We may limit the trial to one per business to prevent abuse.
03Accounts and users
You are responsible for activity under your account and for keeping your login details confidential. Tell us promptly if you suspect unauthorised access. The number of users included depends on your plan.
04Plans, fees and taxes
Current plans and prices are shown on our Pricing page. Fees are in Saudi riyals (SAR), are billed monthly or yearly depending on the option you choose, and are exclusive of VAT and other applicable taxes unless stated otherwise. We may change prices for future billing periods and will give notice before a change takes effect.
05Cancelling
You may cancel at any time. Unless we agree otherwise in writing, cancellation takes effect at the end of your current billing period, and you keep access until then. Any refund will be handled in line with the terms of your subscription and applicable law.
06Your data and your responsibilities
You own the business data you enter into Imdady. You give us the right to host and process it only to provide and support the service, as described in our Privacy Policy. You remain responsible for the accuracy of the information you enter, for having the right to use it, and for meeting your own legal obligations, including tax and e-invoicing rules. Our tools are designed to help you comply, but they do not replace professional advice.
07Acceptable use
You agree not to:
- use Imdady for any unlawful, fraudulent or harmful purpose;
- attempt to access accounts, systems or data that are not yours, or to interfere with the security or performance of the service;
- copy, resell, reverse engineer or build a competing product from our software, except where the law allows;
- upload malicious code or content that infringes the rights of others.
08Third-party services and integrations
Imdady can connect to third-party services such as payment, delivery and accounting platforms. Those services are governed by their own terms, and we are not responsible for them. Connecting them is your choice.
09Intellectual property
Imdady, its software, design, logos and content are owned by Imdady or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. No other rights are transferred.
10Availability and support
We work to keep the service available and secure, and to provide support in Arabic and English. We may carry out maintenance and updates, and we cannot guarantee that the service will always be uninterrupted or error-free.
11Disclaimers and limitation of liability
To the fullest extent permitted by law, the service is provided "as is" without warranties of any kind, and Imdady will not be liable for indirect or consequential losses, loss of profit or loss of data arising from the use of, or inability to use, the service. Nothing in these terms limits any liability that cannot be limited by law.
12Suspension and termination
We may suspend or end access if you breach these terms, fail to pay fees when due, or use the service in a way that puts others or the service at risk. On termination, you can request an export of your data within a reasonable period, after which we may delete it in line with our Privacy Policy.
13Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia. We will first try to resolve any dispute in good faith; if that is not possible, the competent courts in Saudi Arabia will have jurisdiction.
14Changes to these terms
We may update these terms from time to time. If a change is significant, we will notify you in advance. Continuing to use Imdady after a change takes effect means you accept the updated terms.
15Contact us
Questions about these terms? Email info@imdady.com or write to us at 8786 Prince Abdulaziz Ibn Musaid St, Al Olaya, Riyadh 12611, Saudi Arabia.